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lecture: Cultivating Empathy


When considering how to design products, teams or even common everyday household objects, empathy often doesn't end up on the required features list. Yet, without empathy, teams with enormous technical skills can fail in their quest to deliver quality products to their users. Incredible projects fail to create communities because they don't exercise it. Fail at empathy and your chances of failing at everything skyrocket.

Contrary to what you may have heard, empathy is not something you're innately born with - it's a skill that can be learned, cultivated, refined and taught to others. In this presentation, Leslie Hawthorn will discuss the value of empathy, how you can cultivate in yourself and your organizational culture, and conclude with concrete steps for leveling up in your interactions with your fellow human beings.